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Frequently Asked Questions About Storage in Kelso & Castle Rock, WA

Have questions about self storage in Kelso, WA or Castle Rock, WA? You're in the right place! At Exit 46 Storage, we've helped thousands of Cowlitz County residents find the perfect storage solution. Below, we've answered the most common questions about renting storage units, payments, access, and more.

Our facility is conveniently located off I-5 at 5030 Pleasant Hill Rd in Kelso, making it easily accessible from Castle Rock, Longview, and surrounding areas. Whether you're storing furniture during a move, seasonal gear, or business inventory, we're here to help make your storage experience simple and stress-free.

Can't find the answer you're looking for? Contact us at (360) 353-8303 or visit our facility in person. Our friendly staff is always happy to help!

🔑 Renting & Moving In

  • When can I move in?

    If there is a storage space available that meets your specific storage needs, you can move in anytime during normal office hours. Our Kelso, WA facility is open Monday through Friday from 9:00 AM to 5:00 PM for move-ins and reservations.

  • Do I need to sign a long-term lease?

    No, we rent on a month-to-month basis. This gives you the flexibility to rent storage in Kelso or Castle Rock, WA for as long as you need without being locked into a long-term contract.

  • What type of documentation do I need to provide in order to rent a space?

    We require a government-issued photo ID (example: driver's license, state ID, or passport). This helps us keep your storage facility secure and ensures proper identification for all renters.

  • How much notice needs to be given before I move out?

    All contracts are month-to-month. However, we do require a 10 day written notice before you move out. This gives us time to prepare for your departure and helps keep our facility organized.

  • Do you offer drive-up access storage units?

    Yes! All of our storage units at Exit 46 Storage in Kelso, WA feature drive-up access, making it easy to load and unload your belongings directly from your vehicle. This is especially convenient for storing large items or during moves.

  • Can I reserve a storage unit online?

    Yes, you can reserve a storage unit online through our website. Simply select your desired unit size and complete the reservation form. Our friendly staff will contact you to finalize the details and schedule your move-in.

  • Is there a security deposit required?

    Security deposit requirements vary depending on the unit size and rental terms. Contact us at (360) 353-8303 for specific information about deposits for storage units in Kelso or Castle Rock, WA.

  • What are your office hours?

    Our Kelso storage facility office is open Monday through Friday from 9:00 AM to 5:00 PM for reservations, payments, and customer service. However, you can access your storage unit 24/7 with your personal gate code.

💳 Payments & Billing

  • How do I make a payment?

    You can pay in person, mail a check or money order, or make a payment through our website. You may also sign up to have payments automatically deducted from your credit card or debit card each month for convenience.

  • What forms of payment do you accept?

    All major credit/debit cards, cash, check and money order. We make it easy to pay your storage bill in Kelso, WA with multiple payment options to fit your preferences.

  • When is my rent due each month?

    Your monthly rent is due on the same date each month as when you first rented your unit. We'll send you reminders to help you stay on track with payments for your Kelso or Castle Rock storage unit.

  • What happens if I miss a payment?

    If you miss a payment, we'll contact you to help resolve the situation. We understand that sometimes things happen, and we're here to work with you. Contact us at (360) 353-8303 if you have concerns about your payment.

  • Can I set up auto-pay?

    Yes! Auto-pay is one of the easiest ways to manage your storage payments. You can set up automatic monthly deductions from your credit card or debit card, so you never have to worry about missing a payment for your Kelso storage unit.

  • Are there any fees besides the monthly rent?

    There may be a one-time administration fee when you first rent your unit. We're transparent about all fees upfront, so you'll know exactly what to expect. Contact us for complete pricing details for storage units in Kelso or Castle Rock, WA.

📦 Unit Sizes & Space

  • How do I know how much storage space I will need?

    You can either use our Storage Calculator on our website or call our friendly staff at (360) 353-8303 for assistance. We'll help you find the perfect storage unit size for your needs in Kelso or Castle Rock.

  • What storage unit sizes do you offer in Kelso, WA?

    Exit 46 Storage offers a variety of storage unit sizes ranging from 5×5 units (perfect for a few boxes) to 10×30 units (ideal for a full household or vehicle). All units are drive-up accessible, making it easy to load and unload your belongings.

  • Do you have climate-controlled units?

    Our Kelso, WA storage facility offers standard enclosed units. While we don't have climate-controlled units, our well-maintained, fully enclosed storage units provide excellent protection for your belongings. Contact us to discuss which unit type best fits your storage needs.

  • Can I store a vehicle or boat?

    Yes! Our larger storage units (10×20 and 10×30) are perfect for storing vehicles, boats, RVs, and other large items. Our drive-up access makes it easy to park your vehicle or back your boat into your unit. Many Castle Rock and Kelso residents use our units for vehicle storage.

  • What is the smallest and largest unit you have?

    Our smallest storage unit is a 5×5, which is perfect for storing a few boxes, seasonal decorations, or small furniture items. Our largest units are 10×30, which can hold the contents of a 3-4 bedroom home or a vehicle. All units are available at our Kelso facility.

  • How tall are your storage units?

    Our storage units have standard ceiling heights that allow for efficient stacking and organization. You can stack boxes and furniture vertically to maximize your storage space. Contact us for specific height measurements for units in Kelso or Castle Rock, WA.

🚪 Access & Facility

  • Does there have to be someone in the office to let me through the facility entrance?

    No. At the time of signing you will be given your own security pass code that will allow you access to your unit 24/7. Our gated storage facility in Kelso, WA is accessible around the clock for your convenience.

  • Do you have handcarts and dollies available at your facility?

    Yes. You are welcome to use our complimentary carts to move in. We want to make your move-in process as smooth as possible at our Kelso storage facility.

  • What are your gate access hours?

    Our Kelso storage facility offers 24/7 gate access. Once you receive your personal security code, you can access your storage unit anytime, day or night. This is especially convenient for Castle Rock and Kelso residents who need flexible access to their belongings.

  • Is the facility monitored by security cameras?

    Yes! Exit 46 Storage in Kelso, WA features video camera surveillance for enhanced security. Our fully fenced, gated facility with 24/7 surveillance helps protect your belongings and gives you peace of mind.

  • Do I need my own lock?

    Yes, you'll need to provide your own lock for your storage unit. We recommend using a high-quality padlock or disc lock for maximum security. You can purchase locks at our office or bring one from home for your Kelso or Castle Rock storage unit.

  • Can I access my unit on weekends?

    Absolutely! With 24/7 gate access, you can visit your storage unit any day of the week, including weekends and holidays. Our Kelso facility is always accessible, making it convenient for residents throughout Cowlitz County.

✅ Storage Rules & Supplies

  • Are there any items that I am NOT able to store?

    Liquids, explosives, flammable liquids, toxic materials and perishables cannot be stored. Please contact us if you have any questions regarding a specific item. We're happy to help you determine what's safe to store in your Kelso or Castle Rock storage unit.

  • Do you sell boxes and storage supplies?

    Yes. We sell various moving supplies in our office, including boxes, tape, bubble wrap, and packing materials. This makes it convenient to get everything you need for your storage project in one place.

  • Can I store food items?

    Perishable food items cannot be stored in your unit. However, non-perishable, sealed food items like canned goods or dry goods in sealed containers may be acceptable. If you're unsure about storing specific food items, contact us at (360) 353-8303 for guidance.

  • Are there restrictions on how I pack my unit?

    While you have flexibility in how you organize your storage unit, we recommend leaving an aisle for easy access and not stacking items too high. For safety, keep heavier items on the bottom. Our staff can provide packing tips for your Kelso or Castle Rock storage unit.

  • Do you offer insurance for stored items?

    We recommend that you have insurance coverage for your stored belongings. Your homeowners or renters insurance may cover items in storage, or you can purchase a storage insurance policy. We're happy to discuss insurance options for your Kelso storage unit.

  • What should I do if I need to store something unusual?

    If you have questions about storing something specific or unusual, just give us a call at (360) 353-8303. Our friendly staff is experienced with various storage needs and can help you determine if your item is suitable for storage in our Kelso or Castle Rock facility.

Ready to Reserve Your Storage Unit in Kelso?

Exit 46 Storage offers secure, drive-up storage units in Kelso, WA with 24/7 access. Our facility is conveniently located off I-5 at Pleasant Hill Rd, making it easy to reach from Castle Rock, Longview, and surrounding Cowlitz County areas. Reserve your unit today!

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View our Storage Tips page for ways to get the most out of your storage unit in Kelso or Castle Rock, WA. Learn how to pack, organize, and protect your belongings like a pro!

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